Accessibility options
Carers Trust is committed to providing a website that is easily accessible to the widest possible audience.
Change the text size by following the instructions given in your browser.
The brand colours used on this website have been selected to meet the AA contrast standards of the W3C Web Content Accessibility Guidelines to make them readable for people with visual impairment when used in the combinations shown in the brand guidelines.
All images used on this site include descriptive ALT attributes. Purely decorative graphics include null ALT attributes.
PDF Files and screen readers
You will need Adobe Acrobat Reader to view PDF files. If you do not already have this installed on your computer, you can download Adobe Acrobat Reader for free.
If you have difficulty reading a PDF file via a screen reader, Adobe has a free online conversion tool to convert the documents into HTML or ASCII text, which can be read by many screen reading programs. Use the online PDF conversion tool.
We aim to make this site accessible to everyone. If you are having problems accessing information on the site, please email us at web@carers.org and let us know:
Which material you wanted to access.
The problem you experienced.
The browser you were using to view this page.
This website uses cookies. You can control our use of cookies here. You can find out more below.
This website uses cookies. We use cookies to personalise content and ads, to provide social media features, and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
A cookie is a small file which may be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual by remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can use this link to manage your cookie preferences for our website at any time.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
We use the following cookies on our website:
When you visit this site for the first time a message about cookies appears on the screen. Your cookie preferences are stored in a cookie called "uni_cookies". Once the cookie is set the message will disappear. You can change your preferences by clicking this link.
Cookie name
Description
Type/Length
__utmb
__utmc
Determining Visitor Session
Contains a unique visitor identifier
30 minutes from set/update
__utma
Identifying Unique Visitors
Contains a unique visitor identifier
2 years from set/update
__utmz
Tracking Traffic Sources & Navigation
Contains traffic source and information about referring keyword or website
6 months from set/update
PHP Session ID
A PHP session is created when certain functionality is in use on the website, allowing the website to uniquely identify one user between page loads. This is essential for the website's operation, and is used for facilities such as logins to the content management system and load balancing.
Cookie name
Description
Type/Length
PHPSESSID
Contains an anonymous identifier that can be used by the server to provide a continuous service.
Let us know about any feedback you have or make a complaint
Carers Trust is committed to providing high quality services and to continuous improvement, but we realise that maintaining and improving standards is dependent on feedback from our Network Partners, unpaid carers, other partners, and those who engage with us.
This gives an overview of our Feedback and Complaints procedure.
Carers Trust values and encourages constructive feedback, both positive and negative, about our activities. We believe that open and transparent handling of complaints and being informed about what we do well leads to better outcomes.
We want complaints to be heard, understood and respected. The ethos of ‘getting it right first time’ underpins this policy, with an emphasis on responding to complaints effectively and within reasonable timeframes.
This procedure is for use by third parties who wish to communicate feedback and/or complaints to Carers Trust.
If you would like to share feedback with us about the website or if you have accessed a short break and would like to tell us what you thought of the break and the process you went through for accessing it please email: shortbreakswales@carers.org
If you want to make a complaint about the Delivery Partner who arranged your short break, please contact them directly and request a copy of their Complaints Policy and Procedure.
If you want to make a complaint about Carers Trust management of the Short Breaks Scheme please first email your complaint to shortbreakswales@carers.org. If the Short Breaks Scheme team cannot resolve your complaint please email details of your complaint either:
Once received, our aim is for one of our team to get in touch with you as soon as possible. It may take us a little longer during our busy times.
Additional information about how our Complaints Procedure works can be found in the our Feedback and Complaints Policy.
If you remain dissatisfied with our response you can contact the Charity Commission or the Office of the Scottish Charity Regulator for advice. If your complaint is about our Fundraising, you can also contact the Fundraising Regulator.